Privacy Policy

Mr Chimney Cleaning (“we”, “us”) respects your privacy. This policy explains what information we collect through this website, how we use it, and who helps us handle it.

Information We Collect

When you request service, we collect what you enter in the form: your name, phone number, email address, service address and ZIP code, the service you need, your preferred date and time, and any details you add. We also collect standard technical information such as your IP address, browser type, the pages you visit, the page you first arrived on, and referral and advertising campaign parameters (for example UTM tags and ad click identifiers) used for attribution.

How We Use Your Information

We use your information to respond to your request, contact you to confirm your appointment, provide the service, and keep records of our work. When you submit a request we send one confirmation email to the address you entered. We do not send you marketing email or text messages.

To protect our team and our customers from spam and abuse, form submissions are checked automatically (for example, whether the phone number and email address are valid and whether the form was filled in by a person). This screening only decides whether a request is genuine; it is not used to make any other decision about you.

Address Suggestions

As you type your service address, we offer suggestions from Google Maps Platform. The text you type is sent to Google through our own server so we can show matching addresses. Google processes it under the Google Privacy Policy. You can always type your address and ZIP code without choosing a suggestion.

Cookies & Analytics

We may use cookies and analytics tools to understand how visitors use our site. You can control cookies through your browser settings.

Service Providers

We do not sell your personal information. We share it only with service providers who help us run this website and respond to you, and only for that purpose: website hosting and security (including Cloudflare), email delivery (to send your confirmation and to deliver your request to our team), Google Maps Platform (address suggestions), a messaging app our team uses to receive new requests, and analytics providers.

How Long We Keep It

We keep service requests for as long as we need them to provide the service and keep business records, and for no longer than 24 months after your last request, unless the law requires us to keep them longer.

Your Choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Call us at (888) 816-4045 or email support@mrchimneycleaning.com.

Children

This website is not intended for children under 13, and we do not knowingly collect their information.

Contact

If you have questions about this policy, please contact us by phone at (888) 816-4045, by email at support@mrchimneycleaning.com, or through our contact page.